1. 30-day eligible return window
Unless a product page states a different rule, a customer may request a return for an eligible item within 30 days after documented delivery. The item should be unused, clean, and in substantially the same condition in which it was received, with included components and packaging where reasonably available.
Contacting NETJAM within the return window does not require the customer to send an item before receiving return instructions. Customers should first submit the order number and reason for the return so that the appropriate return route can be provided.
2. Items that may not qualify
Items that show use, damage caused after delivery, missing components, contamination, unauthorized modification, or other condition inconsistent with ordinary inspection may be refused or may receive a reduced refund where permitted by law.
If a product is sold as final sale or subject to a specific hygiene-related restriction, that condition will be disclosed before purchase. NETJAM does not use this policy to remove rights provided by mandatory law.
3. Damaged, incorrect, or defective items
If an item arrives materially damaged, incorrect, or with an apparent manufacturing issue, the customer should contact NETJAM promptly and provide the order number, a description of the issue, and photographs where useful. NETJAM will review the information and determine an appropriate remedy consistent with applicable law and the circumstances.
Customers should not discard the item or packaging until NETJAM confirms whether a return, inspection, or other step is required.
4. Return shipping
For a return based only on customer preference, return shipping may be the customer's responsibility unless NETJAM states otherwise. If the return is due to an incorrect item, confirmed shipping damage, or another issue attributable to fulfillment, NETJAM will review whether a prepaid return method or other remedy is appropriate.
Any return label, destination, or return authorization supplied by NETJAM should be used as instructed so that the package can be associated with the correct order.
5. Refund timing and method
Approved refunds are processed after the returned item is received and, where appropriate, inspected. The refund is sent to the original or otherwise agreed payment method. Bank and payment-provider posting times are controlled by those institutions and may continue after NETJAM submits the refund.
Original shipping charges may be non-refundable for preference-based returns where permitted, while charges associated with an error attributable to NETJAM will be reviewed as part of the remedy.
6. Exchanges
NETJAM may handle an exchange as a return plus a new order request depending on inventory and payment status. Customers should not assume that an exchange item is reserved until NETJAM confirms availability.
Contact
NETJAM
Email: support@netjamonline.com
Address: 127 N Higgins Ave, STE 307D #3067, Missoula, MT 59802, United States
Phone: +1 406-813-9648